Thank you for shopping at Gadtechnix

We want you to be fully satisfied with your purchase.

If for any reason you are not happy with your order, please review our Return & Refund Policy below.

By placing an order with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, unopened, and in original packaging

  • Items must be returned with all accessories, manuals, and tags included

  • Return requests must be submitted within 30 days of receiving your order

  • Items must be in resellable condition

We reserve the right to deny returns that do not meet the above conditions.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned:

  • Personal care devices (e.g., massagers, skincare tools) that have been opened

  • Beauty or cosmetic items

  • Intimate or sanitary goods

  • Perishable or customized products

  • Gift cards

  • Sale or clearance items (unless defective)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery

  2. Provide your order number and clear photos of the issue

  3. Our support team will review your request and offer a replacement or refund

We will cover all return shipping costs for defective or incorrect items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us through our contact page

  2. Provide your order number and reason for return

  3. Wait for approval and instructions from our support team

  4. Ship the item back to the return address provided

  5. Once received and inspected, we will process your refund or replacement

⚠️ Do not ship items back to the sender address on the package.
We will provide the correct return address after approving your request.

5. Return Shipping Costs

Depending on the reason for return:

  • Customer remorse (changed mind, wrong item ordered):
    Customer is responsible for return shipping fees.

  • Damaged, defective, incorrect products:
    We cover shipping costs.

We recommend using a trackable shipping method for your return.

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refunds typically take 5–10 business days to appear in your account

  • Shipping fees (if any) are non-refundable, unless the item was defective or incorrect

If your return is rejected (due to damage, missing parts, or signs of use), we will notify you.

7. Exchanges

We allow exchanges for:

  • Wrong size

  • Wrong color

  • Wrong variant

Exchanges depend on stock availability.
If the item is not available, we will offer an alternative or a partial/full refund.

8. Order Cancellations

Orders can be canceled only if:

  • The order has not yet been shipped, and

  • The cancellation request is made within 12 hours of purchase

Once an order is shipped, it cannot be canceled.
You may still request a return after the item arrives.

9. Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen:

  1. Contact your local carrier office

  2. File a missing mail claim

  3. Notify us, and we will assist where possible

10. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

📩 Email: info@gadtechnix.com
📍 Website: https://gadtechnix.com/